Withdrawal Form

We're sorry that your order did not fully meet your expectations this time.

You may, of course, exercise your 14-day right of withdrawal for our merchandise items and for gift vouchers that have not yet been redeemed.
Bookings for the theme park, Fantissima and our brunch events are excluded from the right of withdrawal, as they are event-related services.

Simply complete the form below and we'll process your request as quickly as possible.