FAQ
I.Order
1. TICKETS PHANTASIALAND
We offer 2 different shipping methods for our tickets:- E-Tickets (not possible in all cases)
- Tickets per mail
If you order by bank transfer, you will receive the confirmation with the order number the following day. If you do not receive a confirmation e-mail after a successful booking, please also check your spam folder.
Exclusion from exchange and return
Day-bound tickets are generally excluded from exchange and return. As they are day-bound tickets, they lose their validity after the date printed on them. They are therefore also not vouchers that can subsequently neither be rebooked nor credited or refunded.
2. FANTISSIMA
Once you have decided on a date, select the desired number of tickets in the corresponding price category as well as potential discounts (not possible in all cases). Of course, the selected seats are next to each other for a booking of up to 8 people. For more than 8 people, you will be seated at 2 tables. If it is not possible to place you together, we would contact you by e-mail and find a solution together with you. Afterwards, please click on "Add to shopping cart".
You want to book tickets from different events or seat categories? Simply select the next event or seat category and proceed in the same way.
Finally, you can book all the selected tickets in a shopping cart. To do this, enter your personal data and follow the rest of the ordering process.
A subsequent refund of the tickets delivered is not possible. If you have any further questions about your order, please contact our hotline at: 02232-36-600. Our staff will be happy to help you. Once your order is complete, you will find all selected tickets in your shopping cart.
II. Prices/Shipping Costs
The prices stated are always inclusive of the statutory VAT. If there is a difference of 2.50 â'¬ per order between the price printed on the ticket and the final price stated in the shop, this is the handling fee incurred. If you have selected e-tickets as your delivery method, the 2.50 â'¬ handling fee will not apply.
III. Payment Methods
Credit card and security procedures
You can pay in the Phantasialand Online Shop with VISA, MasterCard, American Express or Diners Club credit cards. Simply select your credit card as the payment method in the order process under step 3 "Shipping & Payment".
With modern encryption techniques, such as the Secure Socket Layer (SSL) and the 3D-Secure procedure, we guarantee the highest level of security. All order and credit card data is only transmitted in encrypted form.
During the order process, in addition to the card number, validity and credit card company, we also require the card's check digit. You will usually find this three- or four-digit number on the back of your credit card.
Special protection through secure payment procedure
We support VISA Secure (formerly Verified by Visa), MasterCard ID Check (formerly SecureCode) and American Express SafeKey. Your cardholder data is thereby estimated by an additional authentication. During the payment process, you will therefore be asked by your bank for verification (3D-Secure procedure). Your card payment can be verified as follows:
- One option is to enter a unique security code. Check your phone (SMS) or e-mail inbox to retrieve your code and enter it as prompted.
- Alternatively, your bank may ask you to verify the purchase using the banking app, fingerprint or facial recognition.
Your bank will now carry out the verification and release the transaction. You will then be redirected back to our online shop and receive a confirmation of the successful authentication or order.
PAYPAL
Payment by PayPal is possible for selected orders. Once you have selected this payment method, you will be redirected PayPal upon completion of your order. After successful payment, you will be redirected to our online shop and your order will be confirmed.
Bank transfer
Payment by bank transfer is also possible (this is not possible for all orders, as some orders require payment in advance).
Please always transfer the amount, stating the order number and the name of the person placing the order.
Account details:
IBAN: DE44370502990160001897
BIC: COKSDE33XXX
IV. Delivery time
The dispatch of the booked tickets takes place after receipt of payment. However, before public holidays and especially in the (pre-)Christmas period, there may be delays in the process and extended postal delivery times. Please bear this in mind when placing your order. If no delivery has been made within ten calendar days of your order, please send us a short message (stating the order number and your name) by e-mail: shop@phantasialand.de or via our hotline: 02232-36-600. If you do not have an order number, please let us know within three days. We will then work together to find a solution for you.
V. CANCELLATION / REBOOKING / TRANSFERABILITY
When you place an order via our online shop, your tickets are already booked for you at the moment you place your order. The Distance Selling Act (Fernabsatzgesetz), which grants consumers a right of withdrawal of 14 days for purchases over the telephone as well as the Internet, does NOT apply to tickets (with a fixed date or period) and voucher purchases.
On our e-tickets you will find the name of the purchaser, these tickets are not bound to persons.
VI. NEWSLETTER
With our newsletter, you're always up to date: discover new experiences and offers. Dive in to the adventure of immersion. And get to know all the small and big details that make Phantasialand so special! Register at https://www.phantasialand.de/de/newsletter/ and look forward to receiving personal mail from Phantasialand!
VII. PRINT OUT E-TICKETS YOURSELF
We offer the possibility to purchase e-tickets. What's special about our e-tickets is that you can print them out on your own printer directly after booking. The process is very simple: you order on the internet. At the end of the booking process, you can print out a PDF with which you can go directly to our entrance without having to queue at our ticket offices. All you need is the free Adobe Reader and a regular A4 printer.
You will receive an e-mail with the attached e-tickets. The e-tickets will only be sent to you after payment has been received. If you have chosen the shipping method e-tickets, you will receive an e-mail with the attached e-tickets. There is one attachment per ticket in your e-mail. You can only view one attachment via your smartphone, but all attachments will be displayed via your computer. Please print the ticket from each attachment. The barcode must be clearly legible. If you do not receive a confirmation e-mail after a successful booking, please also check your spam folder.
Alternatively, you can show your tickets on your smartphone at the entrance.
VIII. HOTLINE
You can reach our hotline Monday to Saturday from 8 a.m. to 5.30 p.m,on Sundays and public holidays from 9 a.m. to 5.30 p.m.
Info-Hotline: +49 (0)2232 36-600
Hotel-Hotline: +49 (0)2232 36-666